- Shipping location and delivery time
Shipping country: All orders are dispatched from the warehouse in Italy to ensure compliance with EU quality standards.
Processing time: Orders will be dispatched within 15 to 30 working days after successful payment (the period for customized products or promotions may be extended).
Logistics tracking: After shipment, you will receive an email containing the logistics tracking number, which can be checked in real time through the carrier’s official website (such as DHL, Poste Italiane). - Delivery range and cost
Coverage area: Global delivery is supported (additional shipping fees apply to some remote areas).
Freight calculation: The freight is automatically displayed on the settlement page, and the amount depends on the destination and the weight of the package.
Tariff policy: Non-EU customers need to bear the import duties by themselves. It is recommended to check the local customs regulations before placing an order. - Delay and Exception Handling
Force majeure: In case of extreme weather, strikes, etc., we will notify you by email and give priority to processing your orders.
Address error: If the item is returned due to incorrect filling, the shipping fee needs to be paid again for shipment. Please check carefully when placing an order. - After-sales service
Unreceived package: The logistics shows “Delivered” but has not been received? Please contact contact@clothedsell.com within 72 hours and we will assist with the investigation.
Return Notice: Applications must be made within 14 days after signing for receipt. The return address is the warehouse in Italy