- Scope of policy application
All sold clothing items (including but not limited to tops, trousers, accessories, etc.) are subject to this policy.
Special offer items, pre-sale items and customized items are clearly marked as non-returnable and non-exchangeable. - Explanation of exceptional circumstances
If there is any problem with the goods you receive, please contact customer service (contact@clothedsell.com) within 24 hours after signing and provide evidence (such as photos/videos) :
Serious quality problems: damage, large areas of stains, wrongly dispatched goods, etc.
The description does not match: There are significant differences between the actual item and the description on the website (such as material, color, etc.).
We will provide you with an exchange or compensation plan (non-cash refund) depending on the situation. - Consumer Notice
Please confirm the size (refer to the size chart on the website), color and product details before placing an order.
It is suggested to shoot an unboxing video as a retention voucher.
The exception clause does not apply due to the customer’s subjective reasons (such as dislike, wrong size selection, etc.). - Contact information
If you have any questions, please contact the customer service team through the following methods:
Email: contact@clothedsell.com